“The last time I had to make an appointment for my mother I had a great call with a girl named Jen. She was so pleasant to deal with on the phone. She showed that she truly cared and made sure we had the soonest appointment. She even gave reminder call for my appointment. Since then I have not gotten Jen anytime I have called. Does she still work here ? I would like to speak directly to her again. No one seems to have the customer service Jen does.”